We know sometimes manure happens, and you'll need to send something back. We'll help you get your hands on something you're much more comfortable in and excited about. 

Please see our return and exchange policy below:

• Apparel items may be returned within 30 days of purchase if item has not been washed or worn and is free of odor and pet hair. 

• Apparel items may be exchanged for a different size if in stock. If the size needed is not in stock, store credit will be issued for the returned item.

• Scissor and knife cuts accidentally made in apparel from opening the package are not considered a "damaged" item and are not covered under our return or damaged policies. These items are the responsibility of the customer to replace. 
• We are not able to hold items you are exchanging for
• Items discounted over 20% are NOT ELIGIBLE FOR RETURN
• GRAB BAGS are not eligible for return or exchange.

Making a return:

Click the "profile" icon (a person) in the upper right hand corner of the website to log into your account. Inside of your account, you are able to "request a return" in the top right hand corner. Follow the prompts to verify item(s) being returned and submit your request. It may take up to 48 hours for us to approve your request. A that point you will be able to return item(s) to us. Once we receive and accept your return, we will process your store credit or refund. Please reach out to hello@shopkelsoandco.com with any questions or concerns. 

Tee Club Members receive free returns/exchanges. Non tee club members are responsible for shipping the items back to us for return or exchanging.

If you believe you received a damaged or defective item, please e-mail hello@shopkelsoandco.com with your concerns and a photo of the defective item.

*Return Policy Updated May 25, 2024