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  • RETURNS / EXCHANGES

    We know sometimes manure happens, and you'll need to send something back. We'll help you get your hands on something you're much more comfortable in and excited about. 

    Please see our return and exchange policy below:

    • Apparel items may be returned within 30 days of purchase if item has not been washed or worn and is free of odor and pet hair. 
    • We are not able to process REFUNDS
    • Apparel items may be exchanged for a different size if in stock. If the size needed is not in stock, store credit will be issued for the returned item. 

    • We are not able to exchange for other items. We will issue store credit and you'll be able to process another order for something different.
    • Scissor and knife cuts accidentally made in apparel from opening the package are not considered a "damaged" item and are not covered under our return or damaged policies. These items are the responsibility of the customer to replace.
    • We are not able to hold items you are exchanging for
    • Items discounted over 20% are NOT ELIGIBLE FOR RETURN
    • GRAB BAGS are not eligible for return or exchange.
    The following are also not eligible for returns or exchanges: giveaway items and free gifts with purchase.

     

    Making a return:

    Please log into your account to request to make a return.

    Once approved, we will email you a shipping label. Once your return is received at our warehouse, It will be processed within 7 days and shipped back to you at no additional cost. 

    If a return is received that does not meet the above criteria, it will subsequently be rejected and a shipping invoice will be issued to ship back to the customer. 

     

    If you believe you received a damaged or defective item, please e-mail info@shopkelsoandco.com with your concerns and a photo of the defective item.

    *Return Policy Updated January 6, 2024